HENDERSON — After having employees work remotely during the past year due to the COVID-19 pandemic, the Continuum Global Solutions facility in Henderson has started the process of bringing people back into the building.
Lindsy Dethmers, director of service delivery operations for Continuum’s Henderson location, believes that COVID-19 case counts have gone down enough to warrant the facility’s reopening and is hoping to have more work take place there during the next few months.
“We’ve been here a long time and we’ve employed anywhere between 200 [and] 600 people given the time of year,” Dethmers said. “We’ve been a long-standing employer in Henderson and we’re just excited to be back on the site.”
Continuum specializes in call-center services that handle pharmacy benefit calls for health insurance providers, which include questions about refilling and ordering medications, co-pays and pre-certifications.
Along with having more than 8,000 employees in the United States alone, Continuum’s mission to deliver a better customer care experience has expanded to serve people in countries like Germany, India, Argentina, the Netherlands and others.
Since arriving in Henderson in 2003 under the name ACS, Continuum has strived to build a positive relationship with the community, which Dethmers believes remains strong to this day.
Dethmers said she is always looking for different ways in which Continuum could become more involved with daily life in Henderson, but she affirmed that the company intends to spend the rest of 2021 giving back to residents in need.
“Our goal is to do an outreach with the community every other month,” Dethmers said. “For April, we partnered with the Men’s Shelter and we took a lot of food items, toiletries and socks over there after asking them what they needed. We had so much stuff that they didn’t have anywhere to put it.”
While Continuum has been involved with events like adopting children through a partnership with Vance County Social Services, Burris said the company wants to increase its positive influence in the community, especially since many local residents are dealing with financial issues brought on by the pandemic.
Dethmers plans to have Continuum join together with the Men’s Shelter again in October, as it will need more supplies and assistance during the fall. She has also talked with Community Partners of Hope Inc. about a potential partnership with Continuum.
Dethmers is pleased that Continuum’s charity work now has some organization going forward, but she is also relieved simply to get the building back open again in a manner that is safe for all employees.
Dethmers envisions more Continuum facilities following the same path as COVID-19 case counts continue to trend down, as employees that are allowed to enter the building are smoothly transitioning back into their old work environment.
“We’re one of the first [Continuum] sites to reopen, so everyone is excited to be back,” Dethmers said. “We can see the smiles behind the masks and it feels good to have some normalcy and some structure.”
Now that more Continuum employees are returning to the facility, Dethmers said that there will soon be a need for more staff and that on-site hiring would be taking place at the building later this year.