Shuttle service routes getting redesign

Dec. 21, 2012 @ 06:44 PM

Kerr Area Rural Transportation System in Henderson is in the process of redesigning its Around Town Shuttle route that provides service to the public.

The route is being changed to remove low ridership stops and add highly requested stops.

KARTS also has plans to implement an interactive voice response system that will provide riders a courtesy call alerting them when a vehicle will be arriving.

Both plans for improvement are expected to go in place in 2013, but a specific target date for implementation has not been set.

KARTS services human service agencies and the public through subscription, deviated, fixed and dial-a-ride routes.

Current human service agencies that purchase service from KARTS include the Vance County Health Department, N.C. Division of Aging and Adult Services, Mental Health Authority, N.C. Division of Services for the Blind, N.C. Division of Vocational Rehabilitation Services and the Vance County Department of Social Services.

Linda Fry, director for Vance County DSS, was recently added to the KARTS board of directors. After attending her first meeting as a board member, she was thrilled to see the board’s passion for service.

“I went to my first meeting and thought, wow, these people are movers and shakers,” said Fry. “They do a wonderful service.”

While Vance County DSS utilizes KARTS to its full potential, Fry has plans of strengthening their relationship.

“KARTS provides transportation for people who qualify for Medicaid and Medicare,” Fry said. “They take our clients to Durham and Raleigh, and of course around town.

“We can certainly partner a little tighter with KARTS than we have in the past. I’m not sure how we’re going to do that, but we’re going to figure it out.”

Robert Brink, executive director of KARTS, is also excited and eager to extend the partnership between his organization and Vance County DSS.

In a written statement, Brink expressed excitement for Fry being on the board and strengthening the partnership with Vance County DSS.

His plans for the future of KARTS include continuing to strive to provide the best service possible for those in need.

Contact the writer at amauser@hendersondispatch.com.